How To Get In Touch

For Equity Release Related Enquiries

By Phone

Speak to one of our friendly equity release mortgage specialists on 0203 972 2238.

Lines are open 9am-5pm Monday to Friday.

Apply Online

Find out if you likely to be eligible for an Equity Release mortgage and how much equity you can release by taking our short online quiz here.

For All Other Enquiries

Kim Montgomery, Compliance Manager

"Your personal data is very important to us.

Whenever you voluntarily provide personal details to us we promise your information will be treated as confidential and held in accordance with the Data Protection Act 1998.

You agree that such personal information may be used to provide you with details of services and products in writing, by email or by telephone.

You have the right to opt out too just tell us what you prefer"

We believe our service is awesome however here's what to do if you wish to make a complaint:

Please write to New Wave Financial Services, New Broad Street House, 35 New Broad Street, London, EC2M 1NH.
Or telephone Holly Knight our compliance manager directly on 0203 794 5455.

A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at or by contacting them on 0800 023 4 567.